Help and FAQ

Getting started

Do I need to register? Yes: registration by email or through Telegram takes a minute. Chat opens after email confirmation, and one free image after Telegram confirmation.

I came from a external platform. Is this my account? Yes. Set a password and an email in settings and use the Service directly. The platform can issue credits to you but does not control the account.

How do I choose a model? The most popular one is preselected; the choice is next to the prompt field. The price in credits is shown before you start.

Money

What currency are the prices in? US dollars. Payment by card through Stripe; sales tax is added automatically by your address and shown before payment.

How does the subscription work? Billed every 30 days; at the start of a period the subscription balance becomes equal to the plan quota. The previous period's remainder does not carry over. Cancel at any time, access lasts until the end of the period.

What are extra credits? A one-time pack on top of the subscription. They do not expire until spent. Subscription credits are spent first, then extra credits.

Can I get a refund? Yes, for the unused part — see the Refund Policy. Spent credits are not refunded. Credits from a external platform are refunded by the platform.

A generation failed. What about my credits? They returned to the balance automatically. If you see a charge without a result, write to us with the task number.

Results

How long are results kept? 30 days, with a reminder three days before deletion. Download what you need. Works published in the gallery are kept until unpublished.

Who owns the results? You do, within applicable law and the model providers' terms. We claim no authorship.

Why was my request refused? The content restrictions applied. No credits were charged. Rephrase the request; if you think the refusal is wrong, write to us.

Account

How do I delete my account? In settings: a request with your password; after 30 days the record is anonymised, files are deleted and unused credits expire. Until then the request can be cancelled.

I forgot my password. Use email recovery. If you signed in through a external platform, enter through it and set a password in settings.

How do I contact support? support@creos.si. We answer on business days; payment questions first.